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MITSUBISHI HEAVY INDUSTRIES THERMAL SYSTEMS

Inquiry: Reporting Vulnerability Information

Mitsubishi Heavy Industries Thermal Systems, has prepared the following contact point to receive reports on vulnerabilities (security issues) involving services and products that our Group provide. We would like you to share the following information for our further processing.

Subject concerned

Please describe the Product or Service in the Subject field of the inquiry form.
Example:

  • Vulnerability on Product xxx
  • "ABCDEF" smartphone application

Further information

Please describe the following in the Message field of the inquiry form.

  1. Product(model name)/Application version etc.
  2. Date/time when vulnerability was confirmed
  3. Description of the issue

Please be aware that we may ask the reporting party to provide POC information in order for us to reproduce and verify the vulnerability.

Post-Report Process

Upon receipt of a vulnerability / security report, Mitsubishi Heavy Industries Thermal Systems, will undertake a series of steps to address the
issue:

  1. Mitsubishi Heavy Industries Thermal Systems, requests the reporter to keep any communication regarding the vulnerability confidential.
  2. Mitsubishi Heavy Industries Thermal Systems, investigates and verifies the vulnerability.
  3. Mitsubishi Heavy Industries Thermal Systems addresses the vulnerability and releases an update or patch to the software within 90 days.
    If for some reason this cannot be done quickly or at all, Mitsubishi Heavy Industries Thermal Systems will provide information on recommended mitigations.
  4. Mitsubishi Heavy Industries Thermal Systems will keep the reporter informed of the progress with an initial acknowledgment
    within 7 business days of receipt and provide subsequent status updates afterward.

We greatly appreciate the efforts of security researchers and discoverers who share information on
security issues with us, giving us a chance to improve our products and services and better protect
our customers. Thank you for working with us through the above process.

Contact HERE